It is more of a reflection of who we are as a company when we keep bad people than when we let them go. Although exiting an employee is not something any manager really likes to do, it is necessary to fostering a productive team. But how do you know when it’s time to say when?
Top Three Reasons When To Say When:
1. When An Employee Becomes A Liability: When an employee begins to become a liability on site and starts to receive bad feedback from certain captains, it is time to let them go. Too often, as managers, we try to rationalize why the employee received bad feedback: maybe they had a bad day or maybe they just don’t get along with that particular client. And it is true – people are not infallible and not everyone gets along with everyone. It is human nature that the longer we know someone, the easier it is to rationalize away bad behavior. However, as managers, we must do everything we can to avoid this and try to remain objective. Even the best team players can take a turn for the worst. And once they do, it is time to let them go – no matter who they are.
2. When An Employee Sinks Team Morale: When one employee becomes the bad apple to spoil the bunch, it is time to exit them from your company. We have all known this person – the one who discusses confidential pay rates or suggests some staff get more hours than others. These toxic behaviors can sink the morale of a whole company. In hospitality, this can be a domino effect that can topple an entire event – as managers, it is our job to stop this from happening. Keeping bad attitudes around does a disservice to the rest of your team.
3. When An Employee Loses Loyalty: Once an employee begins to become more loyal to a particular venue or client than to the team they work for, then it is time for them to part ways with your company. When employees get “too comfortable” at a particular location, they may stop looking out for what’s best for you and your team and, instead, turn against your team in favor of the client. Although it is important to service our clients as best we can, we always need our team to stick together – helping one another to serve the client in a cohesive manner is the only way to properly care for them. Breaking away from one’s team is a sign that it is time for this person to move on.
Always remember - though exiting an employee is not easy, it is a necessary aspect used to keep your team as a whole functioning properly. This is the group you task with the privilege of representing your company in the field – allowing bad staff members to stay on board with your team can compromise how others see you. It takes years to build a good reputation but only minutes to destroy it. Always trust your gut but realize, too, when to say when.