The Key To Mastering Client Experience

At our company's Annual Summer Retreat in Boston, our executive team was lucky enough to receive a presentation by Denee De’Andrea, the Senior Learning Manager at The Four Seasons Boston. As part of the presentation, Denee and our team discussed what it is that makes the Four Seasons Boston experience such a unique one. Denee explained to us that the key for her team was to ensure that each client's experience is tailored to them as an individual. 

We're all familiar with the age old adage, "treat others the way you would like to be treated." Well, Denee explained to us that just that may not be enough. At The Four Seasons Boston, they focus on treating the client the way the client wants to be treated. Acknowledging and adapting the experience to the client's individual needs and expectations allows for a greater experience on both ends of the service.  When you employ these ideals in a hospitality setting, you get a service experience rather than just a transaction.

Since founding At Your Service Staffing in 1985, Mark Casaburi has always instructed his team to hire the attitude and train the skills. The service our team provides is tailored to the client's needs. Much like Denee and her team at The Four Seasons Boston, we strive to provide a level of service that eclipses all expectations. And now, inspired by Denee, we head into our next busy season ready to even further raise that bar.

If you think you have what it takes to become a valued member of our team, we invite you to apply at www.aysstaff.com/jobs

By Alexa Gallishaw

Posted on July 26, 2016 .