Posts tagged #hospitality

Meet the Manager: Jamie Couzens

Jamie (in maroon) pictured here with members of our Chicago team at a recent coffee talk.

Jamie (in maroon) pictured here with members of our Chicago team at a recent coffee talk.

Since joining our team nearly two years ago, Jamie has made her mark managing both our Chicago and Baltimore offices! Stationed in Chicago, Jamie has been instrumental in the company opening up our first Midwest office. Her introduction on this blog is long overdue! Meet Jamie here!

1. How long have you been working with At Your Service? Nearly two years ago!

2. Where did you grow up? Attica, Michigan

3. What’s your Alma Mater? Michigan State University, home to the Spartans

4. If you had to work in any other industry, which would it be and why? I would own my own business...Bed & Breakfast or a Used Bookstore with a Café inside!

5. What attracted you to the hospitality industry? I love making other people happy. Adding little touches and personalizing their experiences.

6. What is your favorite part of working with At Your Service? Seeing an event from start to finish when it comes to staffing. Feeling rewarded when the client emails or calls you to say that everyone was excellent!

7. What do you do outside of work? Travel! I love taking solo trips in far away countries.

8. Which is your favorite AYS location to visit? DC...probably because I trained there and it feels like my second AYS home!

9. If you could travel anywhere in the world, where would it be and why? My next trip is going to be to Spain or Croatia. I want to soak up the sun and ocean in both locations and the History!

10. What’s your favorite way to unwind after a long day of work? Glass of wine and some DVR or cooking/baking my meals for the week.

11. What advice would you give a new AYS manager? To not stress the small stuff. Things are going to go wrong, but it is how you recover and handle it that counts!

12. What advice would you give to a new field staff member? Follow the motto...Attitude is everything. Our clients are looking for people that are professional, kind and willing to go above and beyond.

To work with Jamie and our Chicago and Baltimore teams, click here.

Posted on May 30, 2019 .

Handling Hospitality with CARE

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Connect. Anticipate. Respect. Exceed. In her recent presentation on “Achieving Hospitality Excellence” with our management team, Shelley Dickinson identified these four actions (CARE) as a necessity in providing a high-quality hospitality experience.

  • Connect. As we’ve discussed earlier in this blog series, connecting on a personal level with your clients is the best way to form a lasting loyalty. Reading and feeding their signs while interacting with them makes you an indispensable part of their experience – and guarantees that you will be their go to for providing hospitality services to them in the future.

  • Anticipate. Anticipating client needs is an incredible way to provide an excellent hospitality experience for your client. To know what someone may need before they need it ensures that they are feeling heard. Those non-verbal cues that guests share saying “make me feel important” are addressed when you give them something they want before they even have to ask for it.

  • Respect. Showing respect for not only your clients but your staff, too, allows you to create a positive vibe that will be felt throughout your event. By showing respect for your staff, you put them in the mindset to pay it forward to your clients. If they know you respect them then they will respect the guests at your event – ensuring the best experience for everyone involved.

  • Exceed. Exceeding client expectations by going above and beyond takes loyal clients and turns them into referring clients. Clients whose needs are met come back again to work with you. Clients whose needs are exceeded bring their friends to work with you as well. Building your business through referrals is akin to getting paid interest on your savings account – it’s a reward for the job you were doing anyway.

“The road to success is paved with mistakes well handled.” As Shelley closed out her presentation, she shared this with us and as we close out this blog series, we wanted to share this with you. In hospitality, as is in life, how you handle issues often is a better reflection of who you are and the service you provide than anything else. Handling situations with CARE will ensure future success.

Do you use CARE in hospitality? Share with us how in the comments below and you may be featured in an upcoming post!

CARE with us! Contact us here.

Posted on October 18, 2018 .

Reading & Feeding Signs: The 5 As in Hospitality

In her recent presentation on “Achieving Hospitality Excellence” with our management team, Shelley Dickinson spoke about how important it is to read and feed signs in hospitality. When a situation arises on site that requires your attention, making your client feel important while defusing the situation should be your number one priority. To do so, you must read and feed signs using the 5 As:

  • Acknowledge to your client that a problem has arisen

  • Apologize for the inconvenience or discomfort the client has been caused because of the problem

  • Ask what action you can take to resolve the problem in a manner they feel is fair

  • Act to provide a resolution for them that both you and the client feel is appropriate

  • Assess what happened to cause the problem in the first place to ensure it does not happen again

Taking the time to acknowledge and apologize feeds the signs of discomfort the client is showing you. Asking the client what action you could take to solve the problem before acting with a solution makes the client feel heard as well as allows you to temper your response. Sometimes, we offer more than is required to resolve the problem. Stopping to ask the client’s opinion before you take action can allow you to respond appropriately for both you and the client. Assessing the situation once a resolution has occurred rather than before the resolution occurs allows you time to properly review what happened, thus ensuring it is unlikely to help again.

Do you use the 5 As when handling client problems? Share with us how in the comments below and you may be featured in an upcoming post!

Achieve hospitality excellence alongside our team. Contact us here.

Posted on August 30, 2018 .

Attitude Is Everything

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Here at AYS, "Attitude is Everything." From the first interview, to the 100th event of the season, our team takes pride in the idea that how they interact with our clients and their guests is bigger than anything else we ask them to do. Most staffing companies can provide you someone that can carry a tray and pass food, but can every company send you people that truly want to make an impression on your clients and have you remember their name? 

At AYS, we value (and make note of) someone’s attitude with as much importance as we do their skill. During our hiring process and at our orientation, our team takes the time to observe not only what the potential candidates already know how to do but also their desire to learn more about how we do things as a company for our clients. Although we can train someone to do the technical aspects of this position, we cannot train someone to care for others. The preceding is what we feel truly makes the AYS Difference.

We recently asked a few team members what they liked most about working with us. The common thread in each was that they enjoy knowing they can make a difference; that every time they go to a client is a chance to, in the words of Hamilton, "not throw away my shot."  Our team strives to be remembered by our clients for their smiles, their work ethic and, most of all, for making a true mark on our clients’ guests and our clients themselves!

We can't wait to show you how much we care and how attitude has truly helped us make our mark in the service world. Be our guest, be our guest, put our service to the test! To partner with AYS on a future event, contact us here. 

-Suzanne Schwartzberg, AYS NYC

Posted on February 13, 2018 .

Meet the Managers: Monica and Sue, AYS NYC

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Monica and Sue are the two newest managers to join our Time Square office! We recently interviewed them for our 'Meet the Manager' segment on our blog! Check it out below:

1.)  How long have you been working with At Your Service?  Sue and Monica: We've both been here about a month now! 

2.)  Where did you grow up?  Sue: Rockland County, NY Monica: Phillipines

3.)  What’s your Alma Mater?   Sue: Binghamton University. Monica: University of St. La Salle.

4.)  If you had to work in any other industry, which would it be and why?  Sue: Tourism- I love people and the travel industry as a whole. That or I'd be a writer - as I love words and being able to express my point of view. Monica: Healthcare as it is my background of education. I have a lot of experience in the healthcare industry. I started from the bottom of the work chain and made my way up. I have an in-depth understanding with how the system works.

5.)  What attracted you to the hospitality industry?   Sue: The great interactions! Also, knowing I could make a big difference in someone's day and that they would remember me. Monica: The passion I have working with people, the connection, the satisfaction of working together, and making it easier for everyone to co-exist in society.

6.)  What’s your favorite part of working with At Your Service?  Sue: Getting to know the staff and feeling I'm part of something bigger than myself. Monica: The people I work with in the office, and inter-office co-workers! Also, the clients together with staff members. When the event is successful, both clients and staff members are happy – it inspires me to be better both personally and professionally. 

7. )  What do you do outside of work?  Sue: Explore NYC, try to capture that perfect camera shot, spend time with friends and family. Monica: Having a great time with my friends, eating good comfort food, and just enjoying everything around me. Making the most out of what’s in front of me! 

8.)  Which is your favorite AYS location to visit?  Sue: I haven't been to any but would love to see what our new Chicago office is like! Monica: BOSTON! I love the Pats! 

9.)  If you could travel anywhere in the world, where would it be and why?  Sue: Eastern Europe, esp. Austria and Prague. I love exploring European cities! I am Austrian in my heritage and have been told by many people I should experience Prague. Monica: Maldives - the beach is a place close to heaven I believe.

10.)  What’s your favorite way to unwind after a long day of work?  Sue: Checking out some of the great food found in many of the Queens neighborhoods and taking a long walk. Monica: Have a drink! (Haha!) Sorry, but it’s true. A wine a day keeps the doctor away. (Just Kidding!)

Posted on October 20, 2017 .

What's Important to Know When It Comes to Hiring a Hospitality Staffing Agency?

The decision to use a hospitality staffing company to fulfill front of house service needs is not one to be taken lightly.  When doing so, you need to feel confident that the staffing agency you partner with will provide you with the same caliber of staff that you typically hire yourself.  But, how do you do this?  Well, you need to be sure you’re asking the following questions:

  1. How do they hire their own staff? If the agency doesn't take their time to vet their employees then you can't be confident they are sending you a quality team. At AYS, we recruit from popular job search websites, college campuses, and the surrounding community. Our managers and trained office staff personally determine whether applicants are worth investing in by interviewing each and every potential new hire in person.
  2. Do they provide training for their staff? If your partner just sends untrained staff out to your events, then your client will surely be able to tell that you brought it outside help. That's why here at AYS, we conduct a four hour course before placing new staff on work. This course is led by seasoned team leaders and captains who weed out staff based on their characteristics such as catering ability, knowledge, attitude, and presentation.
  3. Do they provide uniforms? Hospitality staff need to know where to get a uniform if they need one or else they'll show up to your event unprepared! AYS will loan out standard uniform pieces and require all staff to get their uniforms approved and go to our clients prepared and dressed appropriately according to their standards.
  4. Can you reach them after hours and on weekends? Hospitality is not a 9 to 5 industry so your staffing partner can't be either. Here at AYS we recognize that in the hospitality industry changes can happen at the eleventh hour - that is why we always have a manager on call during weeknights, weekends, and holidays. We want to make sure that there will be a point of contact between our staff and our clients at all times.
  5.  How do they choose staff for events? If you provide feedback on temporary staff then that feedback should be taken seriously - if it's not then what's the point? AYS uses our in-house software to track staff and take note of their performance, strengths, and weaknesses. We use this to carefully book service staff we think would be the best fit for our clients’ needs.

At Your Service Staffing can provide bartenders, waiters, captains, coat check staff and unparalleled service for exclusive catered events. CONTACT US TODAY TO LEARN MORE!

Posted on August 11, 2017 .

SHFM Critical Issues

The hospitality industry does not slow down or stop but it is important to take time connect with our colleagues and discuss current topics in our industry.

On Tuesday April 25th, myself and two members of the AYS Account Manager Team- Jennifer Baker and Irmak Hatiboglu attended the SHFM 15th annual Critical Issues conference hosted by Credit Suisse.

The newly renovated Credit Suisse was an amazing location for this event and the team there exemplified hospitality.  There were three panels throughout the day, all very educational and informative. 

However, what really struck a chord with us was when one of the panelists during the Food and Dining Styles presentation mentioned that we can have brand new cafeterias, have a focus on Wellness in the workplace and essentially have the best of everything but if it is not driven with hospitality or if hospitality is not at the core of it all, the best of the best is all for naught.

Hospitality 360 was such a fitting title for this SHFM Critical Issues Conference.  We look forward to the 16th Annual Conference!

-Jeanine Cosgrove-Albert, Vice President

Posted on May 3, 2017 .

Join Our Team: Client Relations and Staffing Account Manager Openings

Client Relations and Staffing Account Manager Positions Available in Boston and DC offices

At Your Service Staffing is seeking a Client Relations and Staffing Account Managers for our Washington, DC and Boston office. This is a full time, salaried position in a high energy, growing company. Since its founding, At Your Service Staffing has been providing catering professionals to assist corporate events, country clubs, caterers and private parties across the East Coast. 

The AYS Team at a recent company outing.

The AYS Team at a recent company outing.

Founded in 1985, At Your Service Staffing, Inc. operates with the unwavering philosophy that "Attitude is Everything."  And, as a company, we live it. Our team, at all levels of management, believes that the best work is done while we are having fun. We are a corporate company that maintains a friendly team atmosphere. The AYS team is full of unique, talented individuals who come together to provide superior service at every event they are asked to assist at. We are a company of leaders, working together to provide five star hospitality staff to the finest venues and caterers on the East Coast. Therefore, we are looking for a fun and energetic leader to join our growing AYS family.

The mission of At Your Service Staffing is to build a community of talented and professional personnel ready and willing to exceed the expectations of the company's many distinguished clients. As a Client Relations and Staffing Account Manager for the company, the responsibilities of this role would include but not be limited to managing client relationships, recruiting and booking hospitality staff for our client's black tie events, overseeing standards and qualities of all personnel and assisting in the management of client satisfaction.

As a company dedicated to the service of others, At Your Service Staffing offers a competitive benefits package including healthcare coverage, a generous vacation package and a 401K with company match. 

Please email your cover letter and resume to: karen.craig@aysstaff.com, ATTN: Karen Craig. Or, apply here via LinkedIn: Boston and Washington DC

Posted on October 12, 2015 .